Refund & Cancellation Policy
Refund Policy
Lifetime Guarantee
We stand behind the quality of our products. If you’re unsatisfied with your purchase at any time, contact us!
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No Returns on Opened Products
Due to food safety issues, we cannot accept returns of any product once its original seal or packaging has been opened.
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Proof of Purchase
To process your refund, we require proof of purchase, such as your Order Number.
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Return Instructions
Please do not send your purchase back to the manufacturer. Instead, contact us for assistance at support@pawizon.com.
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Refund Processing
Once approved, refunds will be processed promptly, and the credit will be applied to your original payment method. Processing times may vary based on your financial institution.
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Delayed or Missing Refunds
If you haven’t received your refund after confirmation:
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Check your bank account again.
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Contact your credit card provider, as there may be a delay in posting.
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Reach out to your bank to confirm the transaction status.
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If the issue persists, email us at support@pawizon.com for further assistance.
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Damaged on Arrival
If you receive a damaged product, please take clear photos of the item and its packaging, and contact us immediately at support@pawizon.com for assistance.
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Exchanges
We replace items only if they are defective or damaged. To exchange for the same item, contact us at support@pawizon.com.
We’re here to ensure your satisfaction—don’t hesitate to reach out for any support.
Cancellation Policy
Some items in our store may be offered as subscriptions, pre-orders. This policy explains how you can modify or cancel these types of purchases.
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Subscriptions
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Subscriptions include repeat deliveries based on the duration and frequency you select.
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Payment details are stored securely and charged per delivery unless paid in advance.
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Some subscriptions may auto-renew. To avoid renewal, cancel the subscription before the renewal date.
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Subscriptions can be canceled or changed anytime using the link in your order confirmation email.
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For returns and refunds, refer to our Refund Policy above.
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Pre-Orders
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Pre-orders apply to out-of-stock or soon-to-be-available products.
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At checkout, you may be charged a partial deposit or no payment, with the remaining balance charged when the item ships.
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Unfulfilled pre-orders with partial payments can be canceled. Fulfilled pre-orders cannot be canceled but may qualify for a refund. Refer to our Refund Policy above for more details.
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